Category Archives: AI Chatbots

Instead, a chatbot uses the workflows you set up to understand and respond to customers, putting the information they need directly in front of them as quickly as possible. With a Flow XO chatbot, you can let your bot clarify and pre-filter customer data while they are on your site, meaning the quality of leads […]

These benefits often take the form of insight about the customer that a business can use to inform other processes. This method streamlines communications between customers and human agents and allows businesses to better anticipate, meet and understand customer needs. Businesses utilize conversational AI in a variety of communication channels, including email, voice, chat, social […]